FAQ

Frequently Asked Questions

Q: When will my order arrive?
A: Orders typically ship within 3–5 business days and arrive within 1–2 weeks depending on your location.

Q: Do you offer returns or refunds?
A: Yes! We offer a 30-day money-back guarantee on all orders. Just contact our support team if you have any issues.

Q: Can I track my order?
A: Absolutely. After your order ships, you’ll receive an email with your tracking number. You can also use our Track Your Order page.

Q: What if my plushie arrives damaged?
A: No worries — if your product arrives defective or damaged, we’ll send a replacement or refund right away.

Q: Do you ship internationally?
A: Currently, we focus on U.S. orders only for faster delivery times.

Q: Who can I contact if I have questions?
A: Reach out anytime at loggyplush123@gmail.com — we’re happy to help!